Please note: for pre-order products - not yet available to be purchased on order, a 20% PRE-ORDER DEPOSIT is required: YOU WILL PAY THE BALANCE AND SHIPPING COSTS WHEN AVAILABLE FOR SHIPPING. Not refundable in case of Cancellation or Failure to Pay the balance

Terms and conditions of use for "private" end customers: (translated from the page written in Italian)

All prices on the website are VAT included. Valid for Italy and the entire European Union. Incoterms: DAP

For orders shipped outside the European Union (USA, Switzerland, Asia, Australia, etc.), payment of taxes and customs duties are not our responsibility and you will have to pay them directly to the courier who carries out customs clearance before delivery. In case of non-payment the goods will be abandoned and you will not be entitled to any refund. - Incoterms DAP -

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Packages are generally sent within 2 days of receiving payment and are shipped via express courier with tracking.

Shipments take place from Monday to Friday. Couriers do not collect/deliver on Saturday and Sunday.

Telephone notice, delivery by appointment and to the floor are additional services to be paid separately and which are not included in the standard courier service.

We always pay attention when we send fragile objects, however the package must be opened and checked upon receipt and any anomalies must be communicated promptly. Complaints of any kind will not be accepted after one working day.

In case of obvious external signs on the package such as damage or any sign that may have compromised the integrity of the content, accept the package with the acceptance with reserve clause. Only in this way could we take action against the courier to obtain any refunds. We are no longer responsible for the goods after 1 day of receipt by the customer, who must communicate any problems within this period. Furthermore, Actionfiguremania is in no way responsible for any delays in order deliveries.

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Pre-orders: concern items to be released in the future. It is possible to order these items only by depositing a deposit. When the item is available you will be contacted to confirm the shipping address and to pay the missing amount. Once the balance has been received we will ship.

The release date of the pre-order products is approximate, the publication by the MANUFACTURER may vary without notice even by several months. Actionfiguremania is not responsible for any changes in the release date of these products as it has no power to speed up these times.

The images relating to the pre-order products on our site are the same ones released by the MANUFACTURER at the time of presentation of the product and are to be considered purely representative, any changes to the products such as the box, colour, position, materials, and more generally, the conformity of what is shown in the product presentation images does not depend in any way on Actionfiguremania which is not responsible for any changes made by the MANUFACTURER during the creation of the product as it has no power to prevent these rare eventualities .

At the time of booking it is necessary to pay a deposit to block the pre-order (provided for by articles 1385 and 1386 of the Civil Code). This deposit is considered non-refundable in the event that, for any reason, the balance is not honored by the buyer or he changes his mind.

Delays caused by the MANUFACTURER, even if REPEATED, and/or changes made to the product during the manufacturing phase BY THE MANUFACTURER NEVER justify canceling the order.

The right of withdrawal does NOT apply to pre-orders and to all products ordered specifically and at the customer's request which would not have been purchased without such direct request.

In rare cases it may happen that the manufacturer cancels the product or cuts the quantities previously booked. In this case we will be forced to cancel the pre-order and we will refund the customer the amount paid as a deposit.


RIGHT OF WITHDRAWAL – ART. 64 Legislative Decree. N. 206 OF 06/09/2005 and subsequent amendments:

The customer is granted the right of withdrawal, which provides the possibility of obtaining a refund or returning the purchased product. This right must be exercised within 15 days of receipt of the goods without indicating the reasons. Shipping costs for returning the goods are borne by the customer.

The right of withdrawal cannot be exercised if the product to be returned has already been used or in any case can no longer be resold as new.

Within this period you must communicate your wish to withdraw from the contract in the ways illustrated below:

email message addressed to:

The right of withdrawal is reserved exclusively for consumers, therefore you cannot exercise it if you represent a legal person or a natural person acting for purposes related to any professional activity carried out.

The costs of returning the product are always at your expense.

The return by the customer must take place within 7 days of the withdrawal request. After receiving the goods and checking their integrity, we will refund the original payment.

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The user accepts that for any legal dispute the competent court is that of Chieti

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